Benjamin Franklin Plumbing

Services

If They’re Late, You Don’t Pay

Benjamin Franklin Plumbing built its brand on the one thing homeowners hate most about service companies: waiting around all day for someone who never shows. Their On-Time Guarantee means if the plumber is late, the service call is free. It’s a bold promise, and it works as a filter — the company has to run tight scheduling to make the math work, which means the whole operation runs more professionally.

Part of the Authority Brands family, Benjamin Franklin has 250+ locations across the US.

Services

Leak detection, drain cleaning, water heater installation (standard, tankless, and hybrid heat pump), garbage disposals, faucets and fixtures, toilets, whole-house water filtration, and repiping for older homes with corroding galvanized or polybutylene pipes. Standard residential plumbing menu, nothing exotic.

Diagnostic Tech Worth Mentioning

They invest in equipment that most independent plumbers don’t carry: thermal imaging cameras for hidden leaks behind walls, electronic detection for slab leaks, and sewer video cameras for real-time pipe inspection. Less guesswork means fewer unnecessary repairs and more accurate quotes. They fix what’s actually broken rather than what they suspect might be.

Pricing

Flat-rate quotes before work begins. 100% satisfaction guarantee — if you’re unhappy with the work, they redo it free. Service calls include a diagnostic fee that gets waived if you proceed with the repair. They also offer a Priority Advantage Club with annual inspections, priority scheduling, and discounts.

24/7 Emergency Service

Available every day of the year. Same flat-rate pricing at midnight as at noon — no surge pricing, no overtime fees, no holiday surcharges. Their dispatch routes the nearest on-call plumber to your home.

Overall Take

Benjamin Franklin is a strong pick for homeowners who value reliability and transparent pricing over bargain hunting. The on-time guarantee isn’t a gimmick — it forces operational discipline that benefits the customer. Pricing is in the upper-mid range for the industry. If you’re the type to get three bids and go with the lowest, you’ll probably find cheaper. If you’re the type who just wants someone good to show up when they say they will and charge what they quoted, Benjamin Franklin delivers on that.